Application & Developer Information
This Privacy Policy applies to the web platform, service portals, and customer interfaces hosted at paintpro.in. The operational details of the data fiduciary and service entity are provided below:
| Application Name | paintpro.in (Paint PRO) |
| Operating Business Entity | PaintPro Technologies (Operating as Paint PRO Home Services & Material Marketplace) |
| Hyperlocal Operating Hub | Mall Road & Civil Lines, Hoshiarpur, Punjab 146001, India |
| Support & Data Protection Contact | support@paintpro.in |
Paint PRO operates a specialized quick-commerce supply hub for authentic paints, primers, surface chemicals, and specialized tools, paired with a verified on-demand painter booking and site inspection network anchored to a hyperlocal operating radius within Hoshiarpur, Punjab.
Google OAuth & Google API Services User Data Policy Disclosure
When you register, sign in, or interact with paintpro.in using Google Sign-In or associated Google OAuth 2.0 services, we handle your data in strict compliance with Google developer data policies.
Google Limited Use Compliance Statement:
paintpro.in's use and transfer of information received from Google APIs to any other app adheres strictly to the Google API Services User Data Policy, including the Limited Use requirements.
A. Scopes & Data Accessed from Google
When you authenticate via Google OAuth 2.0, paintpro.in accesses only basic, non-sensitive profile information explicitly authorized by you through Google's consent interface:
- Primary Email Address: Used to create and verify your customer account, secure authentication sessions, eliminate duplicate accounts, and transmit order confirmations, dispatch tracking, and service appointment receipts.
- Basic Profile Information (Full Name & Avatar Picture): Used to personalize your account navigation bar, customer dashboard, and technician work orders.
- Google Account Identifier (Unique ‘sub’ ID): Used to reliably map your session to your database profile, active shopping cart, custom paint shade preferences, and booking records across visits.
We do not request access to sensitive or restricted Google user scopes (such as Google Drive, Google Contacts, Gmail messages, or Google Calendar).
B. How We Use & Protect Google User Data
Zero Sale or Commercial Trading
We never sell, rent, lease, or license Google user data to data brokers, ad networks, or external third parties under any circumstances.
Zero Advertising & Retargeting
Google user data is never used to build advertising profiles, serve targeted ads, or execute retargeting campaigns on paintpro.in or third-party platforms.
No AI / ML Model Training
Data obtained through Google user APIs is strictly prohibited from being utilized to train, fine-tune, or evaluate generalized artificial intelligence or machine learning models.
No Human Viewing Without Consent
Employees and contractors are strictly barred from reading your personal Google user data, except when you grant explicit consent for support or when mandated by statutory law.
General Information We Collect & How We Use It
To provide our 45-minute paint material delivery and certified painting services, paintpro.in collects and processes specific data points directly associated with your customer activities:
| Data Category | Specific Data Points Collected | Operational Purpose |
|---|---|---|
| Account & Identity | Email address, full name, encrypted password hash (for direct signups), profile creation timestamp. | Authenticate user sessions via Supabase Auth, verify customer identity, and preserve user profile records. |
| Contact & Delivery | 10-digit Indian mobile number (sanitized via regex pattern), full street address, landmark, and locality in Hoshiarpur. | Enable delivery dispatchers and painters to arrive at your site, transmit real-time delivery notifications, and coordinate project logistics. |
| Hyperlocal Geolocation | Precise geographic coordinates (latitude and longitude) captured exclusively with your explicit browser or mobile device permission. | Verify whether your location falls within our active 45-minute quick delivery radius in Hoshiarpur, Punjab, and optimize logistics routing. |
| Paint Shade & Custom Tinting | Selected Shade Code, Shade Name, Color Family, Hex Color Code, container size (1L, 4L, 10L, 20L), and tint tier pricing. | Formulate precise computer-aided color tinting in our warehouse and record your shade history for future touch-ups or color matching. |
| Service Bookings & Project Notes | Service vertical (Full Home, Single Room, Exterior, Texture), requested calendar slot, wall measurements, project notes, assigned workforce member. | Schedule certified painter visits, conduct preliminary wall condition assessments, and assign verified internal or contractor painting crews. |
| Financial & Split Billing | Split breakdown between Material Costs and Labor Costs, order totals, selected payment method (Cash on Delivery or payment gateway). | Generate itemized tax invoices complying with Indian GST rules. Note: paintpro.in does not store credit card numbers, CVVs, or UPI PINs. |
| Anti-Abuse & Rate Limiting | Client IP address captured temporarily in server memory during checkout and booking submissions. | Enforce strict anti-abuse protections (such as our 3 checkout attempts per minute rate limit) to prevent automated bot spam and denial of service. |
How to Manage, Revoke, or Delete Your Data
In alignment with the Digital Personal Data Protection Act, 2023, you retain comprehensive control over your personal information at all times:
1. Revoking Google Account Permissions
You can revoke paintpro.in's authorization to your Google profile at any time directly through your Google Account Security Dashboard at myaccount.google.com/permissions. Upon revocation, our systems immediately forfeit the ability to refresh authentication tokens.
2. Account & Data Deletion Requests
To permanently delete your paintpro.in profile, shade selections, saved addresses, and contact records, send an email to support@paintpro.in with the subject line “Data Deletion Request” from your registered email address.
Data Deletion Timeline & Statutory Retention
We acknowledge data deletion requests within 48 hours and permanently purge or anonymize your personal records across production databases within 30 calendar days. We retain only non-personally identifiable transaction and tax records strictly required under Indian accounting, GST, and statutory audit mandates.
Data Storage, Cloud Infrastructure & Security
We employ defense-in-depth security measures to protect your personal information against unauthorized access, alteration, disclosure, or loss:
- Cryptographic Protection in Transit: All data exchanged between your browser and our Next.js application servers is encrypted using modern Transport Layer Security (TLS 1.3) protocols.
- Encryption at Rest: Customer profile tables, authentication records, and booking details managed in our Supabase PostgreSQL database clusters are encrypted at rest using AES-256 industry standards.
- Indian Data Sovereignty: Our cloud hosting infrastructure is deployed in compliance with Indian data sovereignty principles and local data protection regulations.
- Role-Based Access Control (RBAC): Access to operational databases, workforce assignments, and customer addresses is strictly limited to authenticated administrative personnel via verified email whitelists.
Cookies, Local Storage & Session Management
paintpro.in uses strictly necessary cookies and local storage tokens designed solely to deliver core shopping and authentication features:
- Authentication Cookies: Secure, HTTP-only cookies (such as Supabase SSR session tokens) maintain your authenticated state across pages without exposing credentials to client scripts.
- Cart & Checkout State: Database-backed cart storage ensures your selected paint quantities, custom shade codes, and container sizes remain intact throughout your session.
- Zero Third-Party Advertising Trackers: We do not inject third-party behavioral tracking cookies, cross-site trackers, or advertising pixels into our application.
You may configure your browser to decline cookies, though disabling essential session cookies will prevent login and checkout workflows from functioning.
Grievance Redressal Officer
In compliance with Section 12 of the Digital Personal Data Protection Act, 2023 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, the details of our designated Data Protection & Grievance Redressal Officer are as follows:
| Designation | Data Protection & Grievance Redressal Officer |
| Operating Entity | PaintPro Technologies |
| Physical Postal Address | Paint PRO Customer Operations, Mall Road / Civil Lines, Hoshiarpur, Punjab 146001, India |
| Grievance Email | grievance@paintpro.in |
| Resolution Timeframe | Within thirty (30) business days from the receipt of a verifiable grievance. |
Policy Updates & Contact Information
We may periodically update this Privacy Policy to reflect modifications in our service verticals, operational procedures, or applicable regulatory mandates. When revisions are published, the “Last Updated” date at the top of this document will be amended accordingly.
If material modifications are enacted regarding how we handle personal information or Google OAuth user data, we will provide prominent notice via website alerts or registered email prior to the changes taking effect.
For questions, clarifications, or feedback concerning this Privacy Policy, please contact our support team at support@paintpro.in.